I can't access my credit score

** ALERT **

Our credit tool has currently been turned off to new inquiries. If you have gotten a score previously you will still be able to view in your account.

When a profile is completed successfully and the verification questions are answered correctly, a credit score on Ratehub.ca is provided immediately.

If a user doesn't receive their score on Ratehub.ca, it's most commonly because an identity verification question was answered incorrectly but it's also possible the user does not have a credit file with Equifax or that Equifax may have not have allowed the file to be shown in an attempt to reduce credit fraud.

You may have answered the identification questions incorrectly, you may not have a credit file with Equifax, or Equifax may have not have allowed the file to be shown in an attempt to reduce credit fraud. There is a mandatory 14 day waiting period before you can attempt to pull your credit score again. Alternatively, you can order your full credit report for free by calling Equifax at 1-800-465-7166 and they will mail you a paper copy.